Overview
McGregor PACE at Forest Hill, located in Cleveland, Ohio, is dedicated to supporting seniors and providing peace of mind to their families. The organization aims to enhance the quality of life for seniors in the Cleveland area by enabling them to remain in their community while receiving necessary assistance. As a Program of All-Inclusive Care for the Elderly (PACE), McGregor PACE serves as a nursing home alternative, offering long-term medical, social, and personal care through in-home services and adult day health centers.
Services & Support
McGregor PACE offers a wide range of services tailored to meet the diverse needs of seniors. These services include primary medical care, skilled nursing, rehabilitation therapies, and nutritional counseling. The adult day health centers are central to their offerings, providing a safe and engaging environment where participants can socialize and receive essential health services.
Care Approach & Staff
The care philosophy at McGregor PACE revolves around individual needs, recognizing that each participant has unique requirements. While the organization is committed to delivering high-quality care, there have been concerns raised regarding staff responsiveness. Reviews indicate that some employees may not consistently attend to patient needs, with reports of call buttons going unanswered and staff being distracted by personal devices during critical times.
Who They Serve
McGregor PACE primarily serves seniors who require assistance with daily living activities and healthcare needs. The program is designed to support those who wish to maintain their independence while receiving comprehensive care.
Dining & Activities
While McGregor PACE provides dining services, feedback suggests that food quality can be inconsistent, with some residents noting that meals are often cold upon delivery. However, the adult day health centers offer various activities aimed at promoting physical, emotional, and cognitive well-being.
Room for Improvement
Several reviews highlight areas for improvement, particularly concerning staff engagement and food service. There are mentions of employees being inattentive and not responding promptly to residents’ needs, which can impact the overall care experience. Additionally, enhancing the quality and timeliness of meal delivery could significantly improve resident satisfaction.
Summary
In summary, McGregor PACE at Forest Hill offers a comprehensive approach to senior care through its PACE program, focusing on medical and social support. While the facility provides valuable services and a commitment to community-based care, feedback from families indicates that staff responsiveness and food quality are areas that require attention. Families considering McGregor PACE should weigh these factors when evaluating their options for senior care.
