Overview
Pinnacle Home Care, located in Tampa, Florida, has been a prominent home healthcare provider for over two decades. The organization emphasizes a commitment to the well-being of its patients and their families, aiming to foster a collaborative and supportive environment. They offer a wide range of services, including skilled nursing, physical therapy, occupational therapy, and home health aide support.
Services & Support
Pinnacle Home Care provides a comprehensive suite of services tailored to meet the needs of their patients. These services include skilled nursing, physical therapy, occupational therapy, medical social work, and home health aide support. The team aims to assist patients in their recovery process, particularly after surgeries, and to facilitate ongoing health management at home.
Care Approach & Staff
The staff at Pinnacle Home Care includes skilled nurses and therapists who are dedicated to delivering compassionate care. While some families have expressed gratitude for the exceptional support received, particularly from individual staff members, there have also been concerns regarding the consistency and quality of care. Instances of inadequate follow-up and communication have been reported, impacting the overall experience for some patients.
Who They Serve
Pinnacle Home Care serves a diverse patient population, including seniors recovering from surgeries and individuals with chronic health conditions. Their services are designed to cater to those requiring assistance with daily activities and medical needs, including patients with complex care requirements.
Scheduling & Availability
Families have reported challenges with scheduling and the availability of staff. There have been instances where therapists did not show up as planned, leading to frustration and concerns about the impact on recovery. Communication regarding scheduling has also been noted as an area needing improvement.
What Families Say
Feedback from families regarding Pinnacle Home Care is mixed. Many express appreciation for the compassionate care provided by individual staff members, highlighting their dedication and willingness to go above and beyond. However, several reviews indicate significant issues with service delivery, including inconsistent visits, lack of follow-up, and inadequate training provided to family members. Some families have experienced distress due to perceived negligence in care.
Room for Improvement
There are notable concerns regarding the consistency of care and communication within Pinnacle Home Care. Families have reported issues with staff availability, inadequate training for family members on medical procedures, and a lack of follow-through on scheduled visits. Improving these areas could enhance the overall patient experience and better meet the needs of families relying on their services.
Summary
Pinnacle Home Care in Tampa, Florida, offers a range of home health services aimed at supporting patients through recovery and daily health management. While the organization has a commitment to compassionate care, feedback indicates that there are areas needing attention, particularly regarding scheduling, communication, and consistency of service. Families may find value in the individual care provided by dedicated staff, but should be aware of the potential challenges in service delivery.
