Overview
Better At Home, located in Tampa, Florida, is a licensed Nurse Registry that offers home care services to families in need. Established in 2007, the agency aims to provide quality care for seniors and peace of mind for their families.
Services & Support
Better At Home provides a range of home care services tailored to meet the needs of seniors. The agency emphasizes professionalism and customer service, with many clients expressing satisfaction with the care provided to their loved ones. Staff members are often described as compassionate and dedicated, contributing to a positive experience for families.
Care Approach & Staff
The agency’s staff is noted for their caring nature, with some families mentioning that the health aides feel like part of the family. Clients appreciate the support offered by the office staff, who are described as helpful and responsive. However, there are mixed experiences regarding reliability, as some families reported issues with staff attendance and communication.
Who They Serve
Better At Home serves seniors and their families, focusing on providing personalized care that meets individual needs. The agency has received positive feedback from clients who have utilized their services for elderly family members, indicating a commitment to delivering quality care.
Room for Improvement
While many clients have had positive experiences, there have been concerns regarding staff reliability and communication. Some families reported instances where caregivers did not show up as scheduled, leading to frustration. Additionally, there were mentions of inadequate responses from management regarding these issues.
Summary
Better At Home in Tampa, Florida, is recognized for its compassionate staff and commitment to quality care for seniors. While many families have had positive experiences, there have been notable concerns about staff reliability and communication that the agency may need to address to enhance their service.
