Overview
Wings of Love Services, located in Dayton, Ohio, offers a range of client-centered services designed to support individuals in leading dignified and independent lives. Their offerings include non-medical transportation, adult day services, and pre-employment assistance, emphasizing a commitment to high-quality care.
Services & Support
Wings of Love Services provides a variety of services, including transportation for medical appointments and adult day care programs. They aim to assist clients in their daily activities, ensuring that individual needs are assessed and met with qualified personnel. However, some reviews indicate issues with transportation reliability and customer service, particularly regarding timeliness and communication.
Care Approach & Staff
The staff at Wings of Love Services is described as compassionate and dedicated to meeting the needs of their clients. While many reviews highlight friendly and accommodating interactions, there are also notable concerns regarding professionalism and customer service, with some clients reporting rude behavior and inadequate responses to issues.
Who They Serve
Wings of Love Services caters to a diverse clientele, including individuals requiring transportation to medical appointments and those in need of adult day care services. Their mission focuses on helping clients maintain independence and dignity while receiving care in their homes and communities.
Levels of Care
The services provided by Wings of Love include non-medical transportation and adult day care, which cater to individuals who may need assistance with daily activities but do not require full medical care. Their approach is centered around understanding and addressing the individual needs of each client.
Location & Access
Wings of Love Services is conveniently located in Dayton, Ohio, with easy access for clients in the surrounding areas. They serve Montgomery, Clark, and Greene counties, making their services accessible to a broader community.
What Families Say
Reviews from families reflect a mixed experience. While some clients appreciate the friendly staff and efficient service, others express frustration with delays and unprofessional behavior. Positive feedback often highlights the helpfulness of specific staff members, while negative reviews point to significant service shortcomings, particularly in transportation.
Room for Improvement
There are several areas where Wings of Love Services could enhance their offerings. Clients have reported issues with transportation reliability, including late pickups and improper handling of wheelchairs. Additionally, the need for improved customer service training is evident, as multiple reviews mention rude interactions and a lack of empathy from staff.
Summary
Wings of Love Services in Dayton, Ohio, strives to provide high-quality, client-centered support through various services, including transportation and adult day care. While many clients appreciate the friendly staff and the support they receive, there are significant concerns regarding service reliability and professionalism that the organization may need to address to improve overall client satisfaction.