Overview
The Lodge Retirement Community, located in Cincinnati, Ohio, is a vibrant retirement community offering a range of living options, including Independent and Assisted Living apartments as well as Garden Apartments for individuals aged 55 and older. The community provides various amenities and services designed to enhance residents’ quality of life.
Services & Support
The Lodge offers a unique program called “Helping Hands,” which includes services from on-staff aides and nurses to assist residents with daily activities such as bathing, dressing, medication reminders, and more. This program aims to provide personalized support to those who need a little extra help.
Care Approach & Staff
While some reviews highlight caring and efficient staff, others indicate issues with professionalism and treatment of residents. There are mixed experiences regarding the treatment of both residents and employees, with some staff members praised for their dedication and others criticized for rudeness and disrespect. The activities department has received positive feedback, and some residents appreciate the efforts of the kitchen staff.
Who They Serve
The Lodge serves a diverse population of seniors, including those in need of independent living, assisted living, and memory care. Families have noted that staff members often go above and beyond to meet the needs of residents, particularly those with challenging health conditions.
Living Options & Amenities
Residents can choose from studios, one-bedroom, and two-bedroom units, which are described as competitively priced. The community also offers various amenities, including daily activities and special entertainment on weekends, providing opportunities for social engagement.
Dining & Activities
The dining experience at The Lodge has received mixed reviews, with some praising the quality of food while others express concerns about the kitchen’s staffing issues. Daily activities and weekend entertainment are available, contributing to a vibrant community atmosphere.
Location & Access
The Lodge is conveniently located off I-275 and Hamilton Ave in Colerain Township, making it accessible for families and visitors. There are also nearby shopping options, enhancing the convenience for residents.
What Families Say
Families have shared a range of experiences at The Lodge. While some express gratitude for the care their loved ones receive, others have raised concerns about management practices and staff treatment. Positive comments often highlight individual staff members and the community’s overall atmosphere, while negative feedback frequently focuses on issues related to the front desk and kitchen staff.
Room for Improvement
There are recurring concerns about the professionalism of certain staff members, particularly at the front desk, and issues with cleanliness, including reports of bed bugs and unpleasant odors in some areas. Families have also noted dissatisfaction with management’s handling of resident care and communication.
Summary
The Lodge Retirement Community offers a variety of living options and services for seniors in Cincinnati, Ohio. While many residents and families appreciate the caring nature of some staff members and the community’s amenities, there are significant concerns regarding professionalism, cleanliness, and management practices that potential residents and their families should consider.
