Overview
Niles Way Senior Living, located in Niles, Ohio, offers a range of senior care services including assisted living, memory care, and skilled nursing. The facility emphasizes a family-focused approach, aiming to create a personalized environment for residents. However, feedback from families and former staff suggests that the quality of care may vary significantly across different buildings within the facility.
Services & Support
Niles Way provides a variety of services tailored to meet the needs of seniors, including assisted living and skilled nursing care. While the facility promotes a supportive and family-like atmosphere, reviews indicate that the level of care and attention can be inconsistent. Some residents report feeling neglected, particularly in Building #2, which has been described as lacking in engagement and oversight.
Care Approach & Staff
The staff at Niles Way are generally described as friendly and caring, with many residents feeling that they are treated like family. However, there are serious concerns regarding staffing levels and management practices. Some former staff members have reported feeling unsafe due to inadequate staffing and oversight, particularly on the dementia floor. This has raised questions about the overall safety and quality of care provided to residents.
Who They Serve
Niles Way serves a diverse population of seniors, including those needing assistance with daily living activities, memory care, and skilled nursing support. Feedback suggests that while some residents thrive in the environment, others may struggle due to insufficient engagement and support, particularly in certain buildings.
Levels of Care
The facility offers multiple levels of care, including assisted living, memory care, and skilled nursing. However, the quality of care reported by families varies significantly, with some expressing dissatisfaction with the conditions and support provided in specific areas of the facility.
Room for Improvement
Several reviews highlight areas needing improvement, particularly in staffing and management. Concerns about resident safety, inadequate communication, and inconsistent care practices have been voiced by both families and former staff. The overall atmosphere in some buildings has been described as uninviting, which could impact the well-being of residents.
Summary
Niles Way Senior Living offers a range of services aimed at supporting seniors, but experiences reported by families and staff indicate that the quality of care can be inconsistent. While some residents enjoy a supportive environment and feel well cared for, others have raised concerns about safety, staffing levels, and management practices. Families considering this facility may wish to visit and assess the environment for themselves.