Overview
Brookdale Nine Mile, located in Spokane, Washington, is a premier senior living community specializing in memory care for individuals with Alzheimer’s and dementia. The facility is designed to enhance the quality of life for residents, providing a supportive environment where comfort, engagement, and connection are prioritized. Staff members are available 24/7 to ensure that residents receive timely assistance and care.
Services & Support
Brookdale Nine Mile offers person-centered support tailored to the unique needs of each resident. The community focuses on maintaining familiar routines and a peaceful atmosphere, which can help residents feel more secure. Memory-friendly activities and structured care are integral to the services provided, ensuring that residents remain engaged and active.
Care Approach & Staff
The staff at Brookdale Nine Mile is noted for their caring and attentive approach. Many reviews highlight the dedication of caregivers and nurses, who go above and beyond to support residents. However, some feedback suggests that the sales and entrance process may feel more business-like, with staff becoming somewhat distant once residents are admitted. Overall, the team is described as friendly and welcoming, contributing to a positive atmosphere within the community.
Living Options & Amenities
Brookdale Nine Mile features cozy common areas, such as a fireside family room, that invite relaxation and familiarity. The community is well-kept, with a focus on cleanliness and maintenance. Residents can enjoy delicious meals prepared by an outstanding chef, and there are various activities organized to keep residents engaged and happy.
What Families Say
Families express satisfaction with the care provided at Brookdale Nine Mile. Many reviews commend the facility for its cleanliness, the quality of meals, and the attentiveness of the staff. Residents are described as happy and content, with families feeling confident that their loved ones are in good hands. Some reviews also mention the effectiveness of the memory care services offered, which cater specifically to individuals with cognitive challenges.
Room for Improvement
While many families appreciate the care provided, there are concerns regarding hygiene and cleanliness among some staff and residents. Additionally, the transition from the sales process to actual care can feel less personalized, suggesting an area for potential enhancement.
Summary
Brookdale Nine Mile stands out as a dedicated memory care community in Spokane, Washington, known for its caring staff and supportive environment. While there are areas that could benefit from improvement, the overall feedback from families indicates a high level of satisfaction with the quality of care and the engaging atmosphere provided for residents.
