Overview
National Church Residences Portage Trail Village, located in Cuyahoga Falls, Ohio, is an affordable senior healthcare and housing property that offers both assisted living and independent living options. The community features 71 assisted living apartments and 112 independent living apartments, designed to provide comfort and support for older adults.
Services & Support
The facility provides a range of services aimed at enhancing the quality of life for its residents. Assisted living services include around-the-clock care, medication management, and assistance with daily activities. The community is committed to offering supportive services that promote health and well-being.
Care Approach & Staff
While the staff at Portage Trail Village is noted to be friendly, some reviews indicate challenges with accessibility and availability, particularly regarding the staff’s presence when needed. Residents have expressed concerns about the responsiveness of management and the overall safety and cleanliness of the facility.
Living Options & Amenities
The community offers maintenance-free living with a variety of amenities designed for active adults. Residents can enjoy a range of social opportunities and activities tailored to diverse interests. However, some reviews mention cleanliness issues within the facility, which may impact the overall living experience.
Dining & Activities
Portage Trail Village emphasizes the importance of social engagement and provides various dining and activity options. Residents have the opportunity to participate in community events and activities that cater to their interests, contributing to a vibrant living environment.
What Families Say
Feedback from families and residents is mixed. Some appreciate the community’s efforts to celebrate special occasions, such as birthdays, while others have raised serious concerns about safety and cleanliness. Issues with elevator functionality have also been highlighted, affecting residents’ mobility within the building.
Room for Improvement
Multiple reviews point to significant concerns regarding safety and cleanliness, including reports of maintenance issues and staff responsiveness. Families have expressed dissatisfaction with management’s handling of complaints and the overall condition of the facility.
Summary
National Church Residences Portage Trail Village offers a combination of assisted living and independent living options designed to support older adults. While the community has strengths in providing social opportunities and a supportive environment, there are notable concerns regarding safety, cleanliness, and staff availability that families should consider when evaluating care options.
