Overview
Scarlet Oaks Community, located in Cincinnati, Ohio, is a facility situated in the gaslight district of Clifton. It offers a range of services including assisted living, skilled nursing care, and rehabilitative services. The community is designed to support individuals in various stages of retirement, promoting independence and personal growth.
Services & Support
Scarlet Oaks provides a comprehensive array of services, including short-term rehabilitation, long-term care, and respite stays. The facility aims to cater to diverse support needs, including a specialized ventilator unit for residents requiring respiratory care. However, there have been concerns regarding the cleanliness and maintenance of the facility, with reports of issues such as odors and pests.
Care Approach & Staff
The staff at Scarlet Oaks is described as kind and caring, with some family members noting positive interactions with nursing personnel. However, several reviews highlight significant issues with communication and responsiveness. Families have expressed frustration over long wait times for assistance and difficulties reaching staff by phone, particularly during weekends.
Who They Serve
Scarlet Oaks serves a variety of residents, including those in need of assisted living and skilled nursing care. While some families appreciate the community atmosphere and the social interactions among residents, others have raised concerns about the overall quality of care, particularly for those requiring rehabilitation services.
Levels of Care
The facility offers both assisted living and skilled nursing care, catering to a wide range of needs. However, reviews indicate that the level of care can be inconsistent, with reports of inadequate attention to personal hygiene and room cleanliness.
Living Options & Amenities
Scarlet Oaks features private rooms designed for comfort, although some reviews suggest that the overall upkeep of the building is lacking. Concerns have been raised about cleanliness, with reports of unsanitary conditions in some areas, which detracts from the living experience.
Dining & Activities
While the facility offers dining services, feedback from residents and families indicates that the quality of food could be improved. Additionally, there are mentions of activities that promote engagement among residents, but the overall satisfaction with these offerings varies.
What Families Say
Feedback from families is mixed. Some appreciate the friendly staff and community feel, while others express serious concerns about cleanliness, communication, and the overall quality of care. Specific complaints include reports of unsanitary conditions and inadequate staffing levels, leading to delayed responses to residents’ needs.
Room for Improvement
There are notable areas for improvement at Scarlet Oaks, particularly regarding cleanliness and staff responsiveness. Multiple reviews mention issues with pest control, maintenance of facilities, and the need for better communication between staff and families.
Summary
Scarlet Oaks Community in Cincinnati, Ohio, offers a range of services for individuals in need of assisted living and skilled nursing care. While the facility has a commitment to providing quality care, families have reported significant concerns regarding cleanliness, staff communication, and responsiveness. Prospective residents and their families may wish to consider these factors when evaluating their options.
