Overview
Silver Birch of Midtown, located in Phoenix, Arizona, is a seven-story assisted living and memory care community that aims to provide a supportive environment for older adults. This facility is designed to accommodate seniors from various financial backgrounds, offering personalized services to help them maintain independence. Residents can choose from studio, one-bedroom, and two-bedroom apartments, all featuring accessibility options.
Services & Support
Silver Birch of Midtown offers a comprehensive range of services, including 24-hour staffing, assistance with daily living activities, and wellness programs. Residents have access to emergency call monitors and can enjoy three meals a day in a restaurant-style dining room. The community also provides social programs aimed at promoting wellness and engagement among residents.
Care Approach & Staff
The facility has received mixed reviews regarding its staff and management. While some residents appreciate the friendly and attentive nature of the cleaning and care staff, others have raised concerns about the management’s responsiveness and treatment of residents. Instances of neglect and poor communication have been reported, particularly concerning emergency situations and medication management.
Who They Serve
Silver Birch serves a diverse population of seniors, including those requiring assisted living and memory care. The community is designed to support residents with varying levels of need, although some families have expressed dissatisfaction with the care provided, particularly in more critical situations.
Dining & Activities
Residents enjoy three meals a day along with snacks, featuring a restaurant-style dining experience. The community also offers a variety of activities and programming to promote social engagement and overall well-being, although some residents have noted issues with dietary accommodations, such as the lack of diabetic options.
Room for Improvement
Several reviews indicate areas where Silver Birch of Midtown could enhance its services. Issues with management responsiveness, communication with families, and staff treatment have been highlighted. Additionally, concerns about inadequate staffing levels during critical times have been noted, which may impact the quality of care provided.
Summary
Silver Birch of Midtown seeks to create a welcoming environment for its residents in Phoenix, Arizona, with a focus on affordability and community. While the facility offers essential services and amenities, feedback suggests that improvements are needed in management practices and communication to ensure a higher standard of care for all residents. Families considering this facility may want to weigh the positive aspects of community and support against the reported challenges.
