Overview
The Oaks at Northpointe, located in Zanesville, Ohio, is a senior living community that offers a range of care options including assisted living, memory care, and rehabilitation services. The facility aims to provide a welcoming environment and personalized care plans tailored to individual needs. However, recent reviews indicate significant concerns regarding the quality of care and management practices.
Services & Support
The Oaks at Northpointe provides various services designed to support residents’ needs, including long-term care, short-term rehabilitation, and specialized memory care. The facility promotes residents’ well-being through coordinated efforts among nursing, therapy, social services, activities, and dietary departments. However, reviews suggest that the execution of these services has been inconsistent, with reports of neglect and inadequate staffing impacting the quality of care.
Care Approach & Staff
While some reviews highlight the friendliness and caring nature of certain employees, there is a prevalent concern about understaffing and management issues. Many families reported experiences of neglect, including delays in medication administration and a lack of timely responses to resident needs. The management’s approach has been criticized for failing to address these issues effectively, leading to a perception of poor oversight and care quality.
Dining & Activities
The dining experience at The Oaks has received mixed feedback. Some residents appreciated special dinners and culinary services, particularly for events like anniversaries. However, several reviews described the food quality as subpar, likening it to frozen microwave meals, and noted that the overall environment was unclean, which detracted from residents’ dining experiences.
Room for Improvement
Multiple reviews indicate that The Oaks at Northpointe is facing significant challenges, particularly in staffing and management. Families have expressed concern over the cleanliness of the facility and the overall quality of care provided to residents. The recurring themes of neglect and poor management suggest a need for substantial improvements to ensure residents receive the care and support they deserve.
Summary
In summary, The Oaks at Northpointe offers a range of senior care options in Zanesville, Ohio, but recent reviews have raised serious concerns about the quality of care and management practices. While some staff members are noted for their compassion, systemic issues such as understaffing and neglect have led to a troubling environment for residents. Families considering this facility are encouraged to thoroughly evaluate their options.
