Overview
Brookwood Retirement Community, located in Cincinnati, Ohio, offers a full continuum of care including physical therapy rehabilitation, nursing care, long-term care, and senior living. The facility aims to provide a supportive environment for seniors, although experiences reported by families and residents vary significantly.
Services & Support
The community provides a range of services, including physical therapy and assisted living. However, many reviews indicate challenges with the adequacy of care and responsiveness of staff. Families have expressed concerns regarding the management and overall support provided to residents, particularly during critical times.
Care Approach & Staff
While some reviews highlight caring and professional staff members, others point out serious issues with staff morale and management practices. Reports of unhelpful and unprofessional behavior from certain staff members have raised concerns about the quality of care. Instances of delayed responses to calls for assistance have also been noted, contributing to a perception of inadequate support.
Who They Serve
Brookwood serves a diverse population, including seniors requiring rehabilitation and those in need of long-term care. However, feedback suggests that the facility may not adequately meet the needs of all residents, particularly those requiring consistent medical attention or assistance.
Levels of Care
The facility offers multiple levels of care, including assisted living and nursing care. Despite this, some families report that their loved ones have not received the necessary attention, particularly in critical health situations, leading to serious health concerns.
Living Options & Amenities
Residents have access to a remodeled community with various living options. However, complaints regarding cleanliness and maintenance of the living spaces have been prevalent, with some describing the conditions as unsatisfactory.
What Families Say
Feedback from families is mixed. While some express gratitude for the care their loved ones received, others have shared alarming experiences, including reports of neglect and poor management. The disparity in experiences suggests that while there are dedicated staff members, systemic issues may hinder the overall quality of care.
Room for Improvement
Numerous reviews indicate a need for improvement in staff training, management practices, and facility cleanliness. Families have expressed concerns about responsiveness to resident needs, the adequacy of medical care, and the overall living conditions within the community.
Summary
Brookwood Retirement Community presents a complex picture of senior care. While it offers essential services like rehabilitation and nursing care, the experiences of residents and their families highlight significant areas of concern regarding management, staff responsiveness, and the quality of the living environment. Families considering this facility should carefully weigh the mixed reviews and assess whether it aligns with their expectations for care.
