Overview
North Point Village, located in Spokane, Washington, is a senior living community that offers personalized assisted living and memory care services. The facility is designed to provide a warm and welcoming environment, complete with stylish decor and cozy common areas. Residents can enjoy a range of activities and amenities while benefiting from the support of dedicated staff.
Services & Support
North Point Village provides a variety of services tailored to meet the needs of its residents, including assisted living and memory care. The community emphasizes building relationships with families and ensuring that residents receive the care they need to maintain their independence. The staff is known for their caring and supportive approach, helping residents feel at home.
Care Approach & Staff
The staff at North Point Village is described as genuinely caring and attentive, with many residents and families praising their commitment to providing quality care. The management team has received positive feedback for their responsiveness during challenging situations, such as a recent COVID-19 outbreak, where they acted quickly to ensure residents’ safety. However, some reviews express concerns about understaffing and management practices, suggesting a need for improvement in these areas.
Who They Serve
North Point Village serves seniors who require assistance with daily tasks or specialized care for conditions such as Alzheimer’s. The community is designed to accommodate various levels of care, allowing residents to transition as their needs change.
Living Options & Amenities
The community offers contemporary apartments equipped with modern fixtures, kitchenettes, walk-in showers, and outdoor spaces. Residents can enjoy a variety of activities, including museum outings and social events, fostering a sense of community and connection among residents.
Dining & Activities
Residents at North Point Village have access to dining options and a range of activities designed to promote engagement and social interaction. While some reviews highlight positive experiences with activities, others note dissatisfaction with the quality of food provided.
What Families Say
Families have shared mixed experiences regarding North Point Village. Many appreciate the caring nature of the staff and the community atmosphere, describing it as a place where residents feel like family. However, some families have expressed concerns about management practices and the quality of care, particularly regarding medication management and staffing levels. Overall, the community is seen as having potential, with several families recommending it while also acknowledging areas needing improvement.
Room for Improvement
Concerns have been raised about understaffing and management issues at North Point Village. Some families have reported negative experiences related to medication mismanagement and inadequate responses to maintenance issues. Addressing these concerns may enhance the overall quality of care and resident satisfaction.
Summary
North Point Village in Spokane, Washington, offers a supportive environment for seniors requiring assisted living and memory care. While many families appreciate the caring staff and community atmosphere, there are notable concerns regarding management and staffing that potential residents should consider. Overall, North Point Village presents a welcoming option for seniors, with opportunities for improvement in certain areas.
