Overview
University Manor Health Care Center, located in Cleveland, Ohio, offers a variety of services including skilled nursing care, rehabilitation, and hospice care. The facility emphasizes coordinated care, aiming to provide both quality healthcare and a positive living environment for its residents.
Services & Support
University Manor provides a range of services such as short-term skilled nursing, long-term care, hospice services, and rehabilitation therapies, including physical, occupational, and speech therapy. The facility also has a behavioral health program designed for individuals facing mental health challenges, staffed by trained professionals.
Care Approach & Staff
While some reviews highlight the caring nature of certain staff members, there are significant concerns regarding the overall cleanliness and organization of the facility. Reports indicate that some staff may lack proper identification, which can lead to confusion during visits. Additionally, there are mentions of a negative atmosphere, with some residents feeling neglected and poorly treated.
Living Options & Amenities
The living conditions at University Manor have received mixed feedback. Several reviews describe the rooms as unclean, with issues such as unpleasant odors and disorganization. There are also complaints about the general upkeep of the facility, with reports of trash and maintenance issues affecting the residents’ quality of life.
What Families Say
Family experiences at University Manor vary widely. Some families express satisfaction with the rehabilitation services and the attentiveness of certain staff members, while others report serious concerns about the cleanliness and overall environment of the facility. The inconsistency in care and maintenance has led many families to question the suitability of the center for their loved ones.
Room for Improvement
There are significant areas for improvement noted by families, particularly regarding cleanliness and the overall condition of the facility. Multiple reviews highlight issues such as unpleasant odors, dirty rooms, and inadequate staffing, indicating a need for urgent attention to the living conditions and care standards at University Manor.
Summary
University Manor Health Care Center offers a range of services for senior care but faces substantial challenges regarding cleanliness and staff consistency. While some families find value in the rehabilitation services and the dedication of certain staff, the overall feedback suggests a pressing need for improvements in the facility’s environment and care practices. Families considering this center should weigh these factors carefully.
