Overview
The Loft Rehabilitation of Rock Springs, located in Decatur, Illinois, offers individualized post-acute skilled nursing care in a comfortable environment. This family-owned facility provides specialized services including dementia care, short-term rehabilitation, and long-term care. The Loft aims to create a ‘home away from home’ experience, ensuring that residents receive the support they need for a meaningful and independent lifestyle.
Services & Support
The Loft Rehabilitation of Rock Springs provides a variety of services tailored to meet the diverse needs of its residents. This includes skilled nursing, rehabilitation, hospice care, and memory care. The facility emphasizes a personalized approach, with clinical and therapy teams dedicated to facilitating a smooth transition and recovery for each individual.
Care Approach & Staff
The care staff at The Loft has received mixed feedback from families. While some reviews highlight the kindness and helpfulness of certain staff members, others report issues such as rudeness and a lack of responsiveness. The facility has been noted for having challenges related to staffing levels, which may impact the quality of care provided. Families have expressed concerns about the overall maintenance of the facility, particularly regarding water damage and cleanliness.
Living Options & Amenities
The Loft features a comfortable living environment, although some residents have reported issues with maintenance, including mold and water damage in certain areas. The facility has undergone renovations, and families have praised the cleanliness and the inviting atmosphere. Amenities include dining options with a variety of meals and activities designed to engage residents.
What Families Say
Feedback from families is varied. Some appreciate the supportive and friendly staff, noting positive experiences with the care provided. However, there are significant concerns regarding the maintenance of the facility, including reports of mold, water damage, and instances of theft by staff. Families have expressed frustration over communication issues and the handling of incidents involving their loved ones.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and facility maintenance. Issues with mold, water damage, and cleanliness have been highlighted, along with concerns about staff behavior and communication. Addressing these areas could enhance the overall experience for residents and their families.
Summary
The Loft Rehabilitation of Rock Springs offers a range of skilled nursing and rehabilitative services in Decatur, Illinois. While some families have had positive experiences with the care staff, significant concerns about facility maintenance and staff conduct have been raised. Families considering this facility should weigh the mixed feedback and the importance of a well-maintained environment in their decision-making process.
