Overview
The Lodge At Brookline, located in Oklahoma City, Oklahoma, is an assisted living and skilled nursing facility that offers rehabilitation services. While the facility has undergone remodeling and features an inpatient dialysis unit, reviews indicate significant concerns regarding the quality of care and overall environment.
Services & Support
The Lodge At Brookline provides a range of services including assisted living, skilled nursing, and rehabilitation. The presence of an inpatient dialysis unit is highlighted as a beneficial feature, allowing for shorter dialysis sessions that can improve the quality of life for residents. However, feedback suggests that the level of care provided may not meet the expectations of families seeking support for their loved ones.
Care Approach & Staff
While some reviews mention friendly and helpful staff, there are numerous accounts of inadequate care and staffing issues. Families have expressed concerns about delayed responses to calls for assistance, particularly in relation to bathroom needs and personal care. Instances of staff being inattentive during critical times have been reported, leading to distress for residents and their families.
Who They Serve
The Lodge At Brookline serves seniors who require assistance with daily living activities, skilled nursing care, and rehabilitation services. However, the facility has received mixed reviews regarding its ability to adequately meet the needs of its residents, with some families advising against placing their loved ones there due to negative experiences.
Living Options & Amenities
The facility is described as beautiful and well-remodeled, creating an inviting atmosphere. Residents and visitors have noted that the environment does not have unpleasant odors and appears clean. However, the overall upkeep and maintenance of the facility have been questioned in light of the care issues reported.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing serious concerns about the care their loved ones received. Reports of inadequate attention to residents’ needs, including bathroom assistance and personal care, have been particularly troubling. Some families have felt compelled to remove their loved ones from the facility due to fears for their safety and well-being.
Room for Improvement
Many reviews highlight a pressing need for improved staffing levels and responsiveness to resident needs. Families have called for better management practices and accountability to ensure that residents receive the basic care required to maintain their dignity and health.
Summary
The Lodge At Brookline offers assisted living and skilled nursing services in Oklahoma City, but it faces significant challenges regarding the quality of care. While some aspects of the facility are praised, the numerous complaints about inadequate staff response and care issues may lead families to consider other options for their loved ones.
