Overview
The Heights Rehabilitation and Healthcare Center, located in Broadview Heights, Ohio, is a skilled nursing facility dedicated to providing quality care in a nurturing environment. This facility is recognized for its commitment to excellence in rehabilitation and long-term care, offering services that cater to the diverse needs of its residents.
Services & Support
The Heights offers a range of services including skilled nursing, rehabilitation, hospice care, and memory care. Residents benefit from tailored therapy programs designed to assist with specific needs, ensuring that each individual receives the necessary support for their recovery and daily living.
Care Approach & Staff
The staff at The Heights is described as hardworking, attentive, and friendly, contributing to a positive atmosphere within the facility. Many families have noted the compassionate care provided by nurses, aides, and therapy staff, highlighting their dedication to treating residents with kindness and respect. However, there have been concerns regarding management and some staff interactions, with reports of inadequate support for residents needing assistance with daily activities.
Who They Serve
The Heights caters to a variety of residents, including those requiring rehabilitation after surgeries or falls, as well as individuals needing long-term care. Families have expressed gratitude for the attentive care their loved ones receive, particularly for those transitioning from other facilities where care was lacking.
Living Options & Amenities
The facility is noted for its clean environment and pleasant atmosphere. Families have remarked on the absence of unpleasant odors, which is often a concern in care facilities. The Heights also provides various activities to engage residents, contributing to their overall well-being.
Dining & Activities
Residents at The Heights have reported satisfaction with the meals provided, indicating that the food service meets their needs. The activities team is proactive in encouraging participation in daily activities, which helps to enhance the residents’ quality of life.
Room for Improvement
While many families have praised the care at The Heights, there are significant concerns regarding management practices and the consistency of care provided by some staff members. Specific instances of inadequate support for residents during mealtimes and cleanliness issues have been reported, indicating that there may be areas needing attention.
Summary
The Heights Rehabilitation and Healthcare Center stands out for its compassionate staff and commitment to quality care in Broadview Heights, Ohio. While many families have had positive experiences, there are noted areas for improvement, particularly concerning management and certain staff interactions. Overall, The Heights is a facility that aims to provide a supportive environment for its residents.
