Overview
Shelby Oaks Post Acute, located in Memphis, Tennessee, offers skilled nursing and rehabilitation services to support residents in regaining their highest levels of function and independence. The facility is conveniently accessible for families from nearby communities such as Germantown and Bartlett. The dedicated team at Shelby Oaks is focused on delivering personalized care and support to help residents on their recovery journey.
Services & Support
Shelby Oaks Post Acute provides a range of services, including skilled nursing, rehabilitation, long-term care, IV therapy, and wound care. The staff is committed to ensuring that residents receive the appropriate care tailored to their individual needs, whether they are recovering from surgery, illness, or injury. The facility also offers physical therapy to aid in rehabilitation and improve the quality of life for its residents.
Care Approach & Staff
The care approach at Shelby Oaks emphasizes compassion and support. Many reviews highlight the kindness and helpfulness of the staff, which contributes to a positive atmosphere within the facility. However, there are concerns regarding management and staff responsiveness, particularly in situations requiring urgent care or attention. Some family members have reported delays in receiving necessary medications and a lack of adequate communication from staff.
Who They Serve
Shelby Oaks Post Acute serves a diverse population, including individuals recovering from surgery or illness, as well as those requiring long-term care. The facility accommodates residents who may need assistance with daily activities and those seeking rehabilitation services.
Living Options & Amenities
The facility provides a home-like atmosphere that is designed to be welcoming and pleasant for residents. Reviews indicate that the environment is clean and secure, contributing to a sense of comfort for both residents and their visiting families.
Dining & Activities
Dining options at Shelby Oaks have received positive feedback, with some residents rating the food highly. The facility also offers various activities to engage residents, fostering a sense of community and promoting social interaction.
What Families Say
Feedback from families is mixed. While some express gratitude for the care their loved ones receive and commend the staff for their dedication, others have raised serious concerns regarding the management and treatment of residents. Instances of inadequate care and poor communication have been highlighted, prompting families to seek alternative solutions for their loved ones.
Room for Improvement
There are notable concerns regarding staff responsiveness and management practices at Shelby Oaks Post Acute. Several reviews indicate that communication could be improved, particularly in addressing urgent medical needs and ensuring timely medication delivery. Families have expressed a desire for more attentive care and better management oversight to enhance the overall quality of service.
Summary
Shelby Oaks Post Acute in Memphis, Tennessee, provides essential skilled nursing and rehabilitation services with a focus on personalized care. While many families appreciate the supportive atmosphere and dedicated staff, there are significant concerns regarding management and communication that potential residents and their families should consider. Families are encouraged to visit and evaluate the facility to determine if it aligns with their care needs.
