Overview
Riverview Pointe Care Center, located in Olmsted Falls, Ohio, is a 124-bed rehabilitation and skilled nursing facility dedicated to providing a supportive environment for its residents. The center aims to empower individuals and their families while focusing on health and wellness during their stay, whether for rehabilitation or skilled nursing care.
Services & Support
Riverview Pointe offers a variety of services including physical therapy, occupational therapy, and memory care. The facility is designed to cater to both rehabilitation and skilled nursing needs, providing an individualized experience for each resident. However, some reviews indicate that the facility may fall short in meeting the needs of residents requiring extensive rehabilitation.
Care Approach & Staff
The staff at Riverview Pointe has received mixed feedback. While some families have praised the compassion and dedication of the nursing assistants and therapists, others have reported issues with staff responsiveness and rudeness. Communication between staff and family members has also been highlighted as an area needing improvement, with some families feeling unwelcome or neglected when raising concerns.
Who They Serve
Riverview Pointe serves a diverse group of residents, including those requiring rehabilitation after hospitalization and individuals needing long-term skilled nursing care. The facility aims to create a comfortable and empowering environment for all residents.
Levels of Care
The facility provides skilled nursing care and rehabilitation services, including physical and occupational therapy. However, some reviews suggest that the facility may not adequately support residents with significant rehabilitation needs, often favoring those who are more independent.
Living Options & Amenities
Riverview Pointe offers a clean and well-maintained environment, although some reviews have pointed out issues with cleanliness in certain areas. Residents can participate in various activities designed to enhance their quality of life, and some families have noted that the facility feels welcoming and home-like.
Dining & Activities
Dining experiences at Riverview Pointe have received mixed reviews. While some families have found the food to be satisfactory, others have expressed disappointment with the quality of meals provided. The facility offers a range of activities aimed at engaging residents and promoting social interaction.
What Families Say
Feedback from families is varied. Many have appreciated the caring staff and the communication regarding their loved ones’ care. However, there are significant concerns about cleanliness, staff responsiveness, and the overall quality of care. Some families have noted that while the facility has improved in certain areas, consistent oversight is necessary to maintain standards.
Room for Improvement
Several reviews indicate that Riverview Pointe could benefit from enhanced cleanliness and more responsive staff interactions. Families have expressed concerns about the communication barriers between staff and residents, as well as the need for better support for residents with extensive rehabilitation requirements.
Summary
Riverview Pointe Care Center offers a range of rehabilitation and skilled nursing services in a supportive environment. While many families have found the staff to be caring and dedicated, concerns about cleanliness, communication, and responsiveness suggest that potential residents and their families should carefully consider their options and remain actively involved in their loved ones’ care.