Overview
Rae-Ann Westlake Nursing and Rehabilitation, located in Westlake, Ohio, is a facility with a 45-year history of providing a range of health services including skilled nursing, rehabilitation, assisted living, and memory care. The center aims to create a warm and welcoming environment for residents, focusing on both short-term rehabilitation and long-term care needs.
Services & Support
The facility offers a full continuum of health services, including skilled nursing care, rehabilitation following surgeries or strokes, and specialized memory care for Alzheimer’s and dementia patients. Residents have access to activities designed to promote socialization and engagement, which many families have noted positively.
Care Approach & Staff
Reviews reflect a mix of experiences regarding staff interactions. Several families express appreciation for the compassionate care provided by the aides and nurses, highlighting their kindness and attentiveness. However, there are also serious concerns raised about neglect, with reports of inadequate response times to call lights and insufficient monitoring of residents’ health needs.
Who They Serve
Rae-Ann Westlake caters to a diverse population, including individuals requiring rehabilitation after surgery, long-term skilled nursing care, and specialized memory care. Families have expressed gratitude for the support offered to residents with complex health needs, including traumatic brain injuries.
Room for Improvement
Despite positive feedback regarding staff compassion, multiple reviews indicate significant issues with neglect and communication. Families have reported instances of delayed medical attention, lack of follow-up on health concerns, and inadequate cleanliness in resident rooms and common areas. These concerns suggest a need for improvements in staffing levels and overall facility management.
Summary
Rae-Ann Westlake Nursing and Rehabilitation provides a range of services aimed at supporting residents with varying health needs. While many families appreciate the compassionate care from staff, there are notable concerns regarding neglect and operational challenges. Families considering this facility should weigh both the positive aspects of care alongside the reported issues to make an informed decision.
