Overview
New Lebanon Rehabilitation and Healthcare Center, located in New Lebanon, Ohio, is dedicated to providing a supportive and compassionate environment for its residents. The facility emphasizes a hometown approach to care, treating residents, their families, and staff as part of a larger community. With a focus on excellence in care, the center offers a range of services aimed at improving the quality of life for all patients.
Services & Support
The center provides a variety of services including rehabilitation, memory care, and hospice support. Residents benefit from a dedicated therapy department that has been noted for its effectiveness in helping individuals regain strength and mobility. The compassionate staff, including nurses and aides, are committed to delivering both physical care and emotional support, fostering an environment where residents feel valued and cared for.
Care Approach & Staff
Many reviews highlight the kindness and dedication of the staff at New Lebanon Rehabilitation and Healthcare Center. Residents have expressed appreciation for the nurses and aides who provide attentive care. The therapy team is particularly praised for their expertise in helping residents recover, with several accounts of individuals making significant progress during their stay. However, there have been concerns raised regarding higher management and overall facility management, indicating areas that may need improvement.
Dining & Activities
Dining options at the facility are designed to be enjoyable and nutritious, with a dietary director who takes the time to understand residents’ preferences. The dining experience is enhanced by thoughtful presentation and a restaurant-like atmosphere. Additionally, the activities department offers a variety of programs, from holiday celebrations to games like bingo, which help enrich the lives of residents and foster social connections.
What Families Say
Feedback from families is mixed. While many commend the caring nature of the staff and the positive experiences their loved ones have had, some have raised concerns about management practices and communication issues. Instances of missing personal items and difficulties reaching staff have been noted, prompting families to question the overall care environment. However, there are also numerous testimonials praising the facility for its supportive atmosphere and positive outcomes in rehabilitation.
Room for Improvement
Concerns have been expressed regarding the management of the facility, with some reviewers describing experiences of poor communication and inadequate supervision. Issues like slow laundry services and missed treatments have been highlighted, suggesting that attention to operational details may be necessary to enhance the overall resident experience.
Summary
New Lebanon Rehabilitation and Healthcare Center strives to provide a nurturing environment for its residents through compassionate care and a commitment to quality. While the therapy and nursing staff receive high praise for their efforts, there are areas of concern regarding facility management that may need addressing. Families considering this center should weigh both the positive experiences shared by many against the concerns noted in reviews.