Overview
Hackett Hill Center, located in Manchester, New Hampshire, is a skilled nursing facility that offers a range of services including post-hospital rehabilitation, long-term care, and respite care. With a capacity of 70 beds, the center is dedicated to meeting the medical and rehabilitation needs of individuals recovering from illness or injury. The facility is certified by the American Heart Association for heart failure care and is recognized as an AHCA Bronze Quality Award Winner.
Services & Support
Hackett Hill Center provides various services, including skilled nursing, rehabilitation, and hospice care. The staff is committed to creating a supportive environment where residents can thrive. They are noted for their professionalism and experience, ensuring that residents’ needs are met promptly. Additionally, the center offers social worker support to assist families and residents with care coordination.
Care Approach & Staff
Reviews highlight the caring and attentive nature of the staff at Hackett Hill Center. Many families appreciate the dedication of the nursing team, who work collaboratively to enhance residents’ well-being. However, there are concerns regarding management and communication, particularly with the social worker’s responsiveness, which has been noted as an area needing improvement.
Living Options & Amenities
The facility is described as clean and well-organized, providing a warm and inviting atmosphere for residents. Engaging activities are offered to promote social interaction and well-being, which many families have found beneficial for their loved ones.
Dining & Activities
The dining experience at Hackett Hill Center has received positive feedback, with residents enjoying a varied menu that is both appealing and plentiful. The activities director has been praised for organizing engaging social activities that contribute to a vibrant community life.
Room for Improvement
While many reviews express satisfaction with the care provided, there are notable concerns regarding management’s responsiveness and the effectiveness of the social worker. Some families have reported difficulties in communication and delays in addressing critical needs for their loved ones.
Summary
Hackett Hill Center offers a comprehensive range of skilled nursing and rehabilitation services in a supportive environment. While the quality of care and staff dedication are frequently praised, there are areas of concern regarding management and communication that families should consider when evaluating their options.
