Overview
Essex Rehabilitation and Healthcare Center, located in Louisville, Kentucky, provides a range of care services including rehabilitation, hospice, and memory care. The facility has received mixed feedback from families regarding the quality of care provided to residents. While some families have praised the staff for their attentiveness and kindness, others have expressed serious concerns about the level of care and the responsiveness of the staff.
Services & Support
The center offers various services including rehabilitation and hospice care, with a focus on supporting residents with diverse needs. Families have noted the presence of a social worker who has been particularly helpful in navigating care processes. However, there are reports indicating that communication about medical conditions and care plans may be lacking, which has led to frustration among family members.
Care Approach & Staff
Feedback on the staff at Essex Rehabilitation and Healthcare Center is varied. Some families have described the staff as kind and attentive, particularly highlighting the support received during rehabilitation stays. Conversely, other reviews indicate significant issues with staff responsiveness, particularly in urgent situations. Instances where residents waited excessively for assistance have raised concerns about the overall care approach.
Who They Serve
Essex serves a diverse population, including individuals recovering from hospital stays, those requiring memory care, and residents in need of hospice services. Families have shared experiences of both positive and negative interactions, reflecting the varying levels of satisfaction among residents and their loved ones.
Levels of Care
The facility provides multiple levels of care, including rehabilitation and memory care, catering to residents with different health conditions. However, there are reports of inadequate attention to specific medical needs, such as diabetes management, which raises concerns about the effectiveness of care for residents with chronic conditions.
Dining & Activities
While some families have appreciated the cleanliness and pleasant environment of Essex, there are complaints regarding the dietary management of residents. Specific feedback suggests that the meal options may not be adequately tailored to meet the dietary needs of individuals, particularly those with diabetes.
Location & Access
Essex Rehabilitation and Healthcare Center is situated in Louisville, Kentucky, providing access to local healthcare resources. The facility is described as clean and well-maintained, contributing to a more welcoming atmosphere for residents and visitors.
What Families Say
Family experiences at Essex Rehabilitation and Healthcare Center vary widely. Some families have praised the compassionate care their loved ones received, especially during rehabilitation. Others have reported distressing experiences, including long waits for assistance and concerns about staff interactions. This divergence in experiences highlights the need for potential improvements in care consistency and communication.
Room for Improvement
Several reviews indicate that there are significant areas for improvement at Essex Rehabilitation and Healthcare Center, particularly regarding staff responsiveness and communication about residents’ care. Families have expressed concern over the handling of urgent medical needs and the overall management of resident care.
Summary
Essex Rehabilitation and Healthcare Center in Louisville, Kentucky, offers a range of services including rehabilitation and hospice care. While some families commend the staff’s kindness and support, others highlight serious issues with care responsiveness and communication. This mixed feedback suggests that families should carefully consider their loved ones’ specific needs when evaluating care options at this facility.
