Overview
Crestmont North Nursing, located in Cleveland, Ohio, is a family-owned and operated skilled nursing and rehabilitation center that has been serving the community for over 25 years. The facility aims to provide comprehensive care to help residents recover and maintain their well-being. Despite some positive aspects, reviews indicate a mix of experiences regarding staff interactions and facility conditions.
Services & Support
Crestmont North offers skilled nursing services and rehabilitation support. The center is equipped to assist residents in their recovery journey, with a focus on providing critical care. Social worker support is also available to address the needs of residents and their families.
Care Approach & Staff
The care approach at Crestmont North is centered around family-oriented support, with some reviews highlighting the helpfulness and caring nature of the nursing and administrative staff. However, there are significant concerns regarding staff professionalism and training. Multiple reviewers have noted instances of rudeness and unhelpfulness among staff members, which has raised concerns about the quality of care provided.
Living Options & Amenities
While specific details about living options and amenities are limited, some reviews mention that the facility is clean and well-maintained, although improvements are still needed. For instance, there are suggestions for better cleaning practices and updates to the carpeting and overall facility appearance.
What Families Say
Feedback from families is mixed. Some appreciate the friendly and caring staff, as well as the cleanliness of the facility. However, others express serious concerns about the treatment of residents and the responsiveness of the staff. Issues such as lost paperwork, inadequate assistance for residents, and overall unprofessional behavior have been reported, leading some families to advise against placing loved ones in the facility.
Room for Improvement
Many reviews point to significant areas needing improvement, including staff training, responsiveness, and overall facility upkeep. Specific concerns include the cleanliness of rooms and common areas, as well as the quality of food provided to residents. Addressing these issues could enhance the overall experience for residents and their families.
Summary
Crestmont North Nursing provides skilled nursing and rehabilitation services in a family-oriented environment. While some families have had positive experiences with the caring staff and cleanliness of the facility, serious concerns about staff professionalism and overall care quality have been raised. Families considering this facility should weigh both the positive aspects and the areas needing improvement to make an informed decision.
