Overview
Cityview Healthcare & Rehabilitation, located in Cleveland, Ohio, is a facility that aims to provide personalized care in a family-focused environment. While the facility is committed to treating residents like family, feedback from families indicates significant areas of concern regarding the overall condition and management of the facility.
Services & Support
Cityview offers a range of services including hospice care, physical therapy, and rehabilitation. The facility has received positive remarks for its behavioral health partnerships, which have reportedly benefitted many residents. However, the quality of care appears inconsistent, with some families expressing dissatisfaction regarding the treatment and organization of services.
Care Approach & Staff
The staff at Cityview is described as kind and caring, with some reviews highlighting the dedication of the management team. There is a noted longevity among staff members, suggesting a stable workforce. However, several reviews point out issues with communication, particularly regarding phone accessibility and responsiveness from administration. Families have expressed frustration over difficulties in reaching staff, especially when trying to contact loved ones in care.
Who They Serve
Cityview serves a diverse population, including individuals needing physical rehabilitation and those requiring hospice services. While some residents and families have shared positive experiences, others have raised concerns about the facility’s ability to meet all residents’ needs effectively.
Living Options & Amenities
The facility’s environment has been criticized, with reports of cleanliness issues and maintenance concerns. Some reviews mention unpleasant odors and pest problems, which detract from the overall living experience. Despite these issues, there are indications that the staff works hard to create a supportive atmosphere for residents.
Dining & Activities
There are mixed reviews regarding dining services, with some families noting improvements in food quality. Activities are provided to engage residents, although the effectiveness and organization of these activities seem to vary.
Room for Improvement
Feedback from families indicates several areas needing attention, including cleanliness, communication, and overall management of the facility. Specific concerns have been raised about the physical condition of the building and the responsiveness of administrative staff.
Summary
Cityview Healthcare & Rehabilitation has the potential to be a supportive environment for residents, with a dedicated staff and various services offered. However, significant concerns regarding cleanliness, communication, and overall facility management have been highlighted by families. Prospective residents and their families should carefully consider these factors when evaluating care options.
