Overview
Avir at Rose Trail, located in Tyler, Texas, specializes in recovery between hospital and home, offering short-term, long-term, and respite care services. The facility aims to provide compassionate rehabilitative care through its in-house therapy team, helping patients regain their independence in a welcoming, home-like environment.
Services & Support
Avir at Rose Trail provides a variety of services, including rehabilitation, physical therapy, and social worker support. The facility is designed to assist residents in transitioning from hospital care back to home, ensuring that their recovery needs are met. However, families have reported challenges with communication and coordination regarding care and referrals.
Care Approach & Staff
While some reviews highlight friendly staff and a welcoming environment, others express concerns about the level of care provided. Families have noted instances of poor communication and a lack of responsiveness from the staff. There are mentions of staff being helpful when engaged, but also reports of neglect, leading to serious health issues for some residents.
Who They Serve
Avir at Rose Trail serves individuals requiring various levels of care, including those needing memory care and rehabilitation services. The facility caters to patients transitioning from hospital stays and those requiring long-term assistance.
Room for Improvement
Families have voiced significant concerns regarding the care quality and communication at Avir at Rose Trail. Reports indicate that staff often do not respond promptly to calls, and there have been instances of critical health issues being overlooked. Families feel that they must advocate extensively for their loved ones to receive appropriate care and attention.
What Families Say
Reviews reflect a mixed experience at Avir at Rose Trail. While some families appreciate the initial kindness and acceptance of their loved ones, many express disappointment with the ongoing lack of care and communication. Instances of missed appointments, unaddressed health concerns, and inadequate responses to calls have been frequently mentioned. Some families have even felt compelled to seek outside medical assistance due to perceived neglect.
Summary
Avir at Rose Trail offers a range of services aimed at supporting individuals during recovery and long-term care. However, the facility has faced criticism regarding communication and the quality of care provided. Families are encouraged to consider these factors carefully when evaluating Avir at Rose Trail for their loved ones’ care needs.
