Overview
To The Rescue, located in Cedar Rapids, Iowa, is a Comprehensive Life Services company dedicated to enhancing the quality of life for individuals, families, and businesses. They offer a variety of services aimed at providing personalized support for both the general population and individuals with disabilities.
Services & Support
To The Rescue provides a range of services, including certified home health care, non-medical care, transportation services, and social and human services specifically for individuals with disabilities. They also offer commercial and residential cleaning, as well as construction and remodeling services within Iowa. Their focus is on creating a supportive environment that promotes independence and personal growth.
Care Approach & Staff
The staff at To The Rescue is described as passionate about their work and committed to the needs of their clients. They aim to provide individualized services tailored to each person’s unique needs. However, some reviews indicate concerns regarding staff training and adherence to protocols, suggesting that improvements may be needed in these areas.
Who They Serve
To The Rescue serves a diverse clientele, including individuals with intellectual and developmental disabilities. Their services are designed to enhance the quality of life for those who may require additional support.
What Families Say
Feedback from families and clients has been mixed. While some individuals express appreciation for the support and services provided, others have raised serious concerns about communication, staff responsiveness, and the handling of care incidents. Specific issues noted include medication errors and insufficient attention to clients’ daily needs, such as meals and hygiene.
Room for Improvement
Several reviews highlight a lack of effective communication and accountability within the organization. Instances of unaddressed incidents and insufficient training for staff have been mentioned, indicating areas where improvements could enhance the quality of care provided.
Summary
To The Rescue in Cedar Rapids, Iowa, offers a wide array of services aimed at improving the lives of individuals and families. While the organization has passionate staff committed to their clients, there are notable concerns regarding communication and care practices that families should consider when evaluating their services.
