Overview
Smart Choice Home Healthcare, LLC, located in Garfield Heights, Ohio, provides a range of home health care services aimed at assisting individuals who require support in their daily lives. The agency offers services such as private duty nursing, companionship, personal care, respite care, and various training programs for caregivers.
Services & Support
The agency offers a comprehensive array of services including home care, adult day services, non-medical transportation, and training for caregivers in areas such as CPR and first aid. These services are designed to cater to the needs of clients who require assistance, whether due to age, disability, or other health-related issues.
Care Approach & Staff
Reviews indicate a mixed perception of the staff’s professionalism and care approach. Some families have praised the owner for being compassionate and dedicated to providing excellent care, particularly for clients with complex needs. However, there are multiple reports of neglect and unprofessional behavior from staff members, with some families expressing serious concerns about the quality of care provided, especially for non-verbal individuals.
Who They Serve
Smart Choice Home Healthcare, LLC serves a diverse clientele, including individuals who are elderly, disabled, or require special assistance due to health conditions. Families seeking care for their loved ones often look for agencies that can provide reliable and compassionate support.
What Families Say
Feedback from families is notably polarized. While some have shared positive experiences, highlighting the compassionate nature of the owner and the agency’s willingness to go above and beyond, others have expressed significant dissatisfaction. Concerns about neglect and unprofessional conduct have been raised, particularly regarding the care of non-verbal clients. Several families have reported instances where their loved ones were not adequately fed or hydrated, leading to serious concerns about the agency’s reliability.
Room for Improvement
There are clear areas for improvement based on family feedback. Multiple reviews highlight issues related to staff organization and professionalism, suggesting that better training and oversight may be necessary to ensure a consistent standard of care. Families have expressed the need for more attentive and caring staff, particularly for clients with special needs.
Summary
Smart Choice Home Healthcare, LLC offers a variety of home health care services in Garfield Heights, Ohio. While some families appreciate the compassionate approach of the owner and the range of services provided, there are significant concerns regarding staff professionalism and instances of neglect. Families considering this agency may want to weigh both the positive and negative experiences shared by others.
