Overview
Right at Home, located in Kalamazoo, Michigan, provides in-home care services for seniors and adults with disabilities. Their offerings include companionship, hygiene support, respite care, and physical assistance, all aimed at helping individuals maintain independence at home. The company emphasizes the creation of custom care plans to meet the unique needs of each client.
Services & Support
Right at Home offers a range of services designed to support individuals in their daily lives. Their caregivers provide companionship and assistance with personal hygiene, as well as respite care for family caregivers. The service is available 24/7, including during holidays, weekends, and overnight, ensuring that clients receive the support they need at any time.
Care Approach & Staff
The caregivers at Right at Home are frequently described as wonderful and compassionate. Families appreciate the friendly and helpful nature of the staff, who are noted for being responsive to both caregiver and client needs. However, some feedback indicates issues with scheduling and reliability, which may affect the overall experience for clients.
Room for Improvement
Several families have expressed concerns regarding the company’s scheduling practices and billing processes. Some reviewers reported difficulties in receiving the hours they needed, leading to frustration with the scheduling system. Additionally, there were complaints about payment methods, with some clients facing issues with expired pay cards. Communication challenges have also been noted, particularly in resolving billing inquiries.
What Families Say
Feedback from families is mixed. While many highlight the quality of the caregivers and their positive interactions with staff, others have raised significant concerns about the company’s operational practices. Some families have expressed dissatisfaction with the company’s reliability and responsiveness, leading to recommendations to explore other options for care. Despite these issues, the dedication of the caregivers is often praised.
Summary
Right at Home in Kalamazoo, Michigan, offers essential in-home care services tailored to the needs of seniors and individuals with disabilities. While the caregivers receive high marks for their compassion and support, operational challenges related to scheduling and billing have been a source of frustration for some families. Families considering this provider may want to weigh the positive aspects of caregiver quality against the reported issues with company practices.
