Overview
Prime HHA, located in Toledo, Ohio, provides home health care services. The agency is noted for its professional approach and commitment to patient care.
Services & Support
Prime HHA offers a range of services designed to meet the needs of their patients. Families have highlighted the agency’s therapy department, noting effective pain relief through various techniques. Additionally, they provide specialized care for conditions such as lymphedema, which has been well-received by clients.
Care Approach & Staff
The staff at Prime HHA is frequently described as caring and knowledgeable. Many families have praised the agency for its dedicated nursing and aide staff, who are involved and attentive to the needs of their patients. However, some feedback indicates that there may be challenges with communication from administrative personnel, suggesting room for improvement in this area.
Who They Serve
Prime HHA serves a diverse clientele, including elderly patients who require home health care services. Families have expressed satisfaction with the care provided to their loved ones, emphasizing the positive experiences of both patients and their families.
What Families Say
Feedback from families has been mixed. While many commend the professionalism and friendliness of the staff, there are concerns regarding administrative communication. Some families have reported that issues raised with the office staff were not adequately addressed, leading to frustration.
Room for Improvement
There are noted concerns regarding the responsiveness and communication from the administrative staff. Families have mentioned a lack of effective communication when issues arise, which could benefit from attention and improvement.
Summary
In summary, Prime HHA in Toledo, Ohio, is recognized for its caring and knowledgeable staff, particularly in nursing and therapy services. While many families appreciate the quality of care provided, there are opportunities for improvement in administrative communication to enhance the overall experience for clients and their families.
