Overview
Palmeira Home + Health, located in Phoenix, Arizona, is dedicated to promoting the physical and emotional well-being of its patients. The organization aims to provide better care for better outcomes, ensuring that patients’ rights and privileges are respected throughout their care journey.
Services & Support
Palmeira Home + Health offers a range of services, including home health care and physical therapy. Their physical therapy services are designed to improve muscle strength and mobility, catering to the individual needs of each patient. The organization emphasizes personalized care plans that align with patients’ goals and requirements.
Care Approach & Staff
The staff at Palmeira Home + Health are often described as compassionate and attentive. Many families have expressed appreciation for the care provided by the nursing staff, noting that they not only focus on the patient’s health but also show concern for the families involved. However, some reviews indicate inconsistencies in service delivery, particularly regarding communication and scheduling.
Who They Serve
Palmeira Home + Health serves individuals requiring home health care and physical therapy, including seniors and those recovering from medical conditions. The organization aims to create a supportive environment for patients and their families.
Scheduling & Availability
Concerns have been raised regarding scheduling and communication. Some families reported issues with staff not arriving as scheduled and a lack of timely communication from the office. Instances of late notifications about appointments have also been mentioned, which can create uncertainty for families relying on these services.
What Families Say
Feedback from families is mixed. While some express satisfaction with the care and support received, highlighting the dedication of the staff, others have reported negative experiences, particularly with communication and service reliability. Several families noted that when issues were raised, they often felt their concerns were not addressed adequately, leading to frustration.
Room for Improvement
There are recurring themes in reviews that point to areas needing improvement, particularly in communication and scheduling. Families have expressed dissatisfaction with the responsiveness of the supervisory staff and the overall organization of care delivery.
Summary
Palmeira Home + Health in Phoenix, Arizona, aims to provide compassionate home health care and physical therapy services. While many families appreciate the dedication of the staff and the personalized approach to care, there are notable concerns regarding communication and reliability that the organization may need to address to enhance the overall experience for patients and their families.
