Overview
Novus LifeCare Home Health & Hospice, located in Kansas City, Missouri, provides skilled home health, palliative care, and hospice services designed to be delivered in the comfort of your home. Since its establishment in 2016, Novus LifeCare has served over 15,000 families and conducted more than 200,000 visits, ensuring quality and inclusive care tailored to the needs of each individual.
Services & Support
Novus LifeCare offers a comprehensive range of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, dietary consultations, and medical social work. The care team collaborates closely with patients’ primary care physicians or can provide a physician if needed. This holistic approach is aimed at enhancing comfort and supporting recovery at home.
Care Approach & Staff
The staff at Novus LifeCare is frequently noted for their compassion and professionalism. Families have expressed appreciation for the team’s dedication to meeting both the medical and emotional needs of their loved ones. The collaborative nature of the team, which includes specialized geriatric physicians and various therapists, helps ensure that care is well-coordinated and personalized. Many reviews highlight the positive relationships staff build with clients, fostering a supportive environment during challenging times.
Who They Serve
Novus LifeCare serves a diverse clientele, including individuals in need of hospice care and those requiring home health services. Their focus on compassionate care is evident in the positive feedback from families who have experienced the support provided during critical transitions, as well as ongoing care for chronic conditions.
What Families Say
Families have shared overwhelmingly positive experiences with Novus LifeCare. Many describe the staff as kind and supportive, noting the significant impact of their care during difficult times. Specific staff members are frequently praised for their dedication and ability to connect with clients, which has fostered a sense of trust and comfort among families.
Room for Improvement
Some families have reported concerns regarding timeliness, particularly in relation to scheduled visits. Instances of delays in nurse arrivals have been noted, which can be challenging for families trying to coordinate their presence during care visits.
Summary
In summary, Novus LifeCare Home Health & Hospice is a well-regarded provider in Kansas City, Missouri, known for its compassionate and comprehensive care. With a strong focus on individualized support and a dedicated team, they strive to meet the needs of families navigating health challenges at home. While there are areas for improvement in scheduling, the overall feedback reflects a commitment to quality care and a supportive environment for clients and their families.
