Overview
Mercy Health Home Care by Compassus, located in Lima, Ohio, is part of a network offering home health care services across Ohio and Kentucky. The organization aims to provide high-quality, compassionate in-home health care tailored to meet the individual needs of patients.
Services & Support
Mercy Health Home Care offers a range of services including skilled nursing visits, personal care assistance, and rehabilitation therapies such as physical, occupational, and speech therapy. Their goal is to support patients in managing chronic conditions and recovering from surgery or injury in the comfort of their own homes.
Care Approach & Staff
The team at Mercy Health Home Care consists of licensed nurses, aides, and therapists who are trained in home health care. While many families have praised the aides for their support and compassion, there have been reports of unprofessional behavior from some staff members, including instances of rudeness and lack of empathy during visits.
Who They Serve
The services provided by Mercy Health Home Care are designed to assist a variety of patients, including those recovering from medical procedures, managing chronic conditions, or needing support for daily living activities.
Room for Improvement
Feedback from families indicates several areas for improvement. Some have reported issues with scheduling, including missed appointments and lack of follow-up communication. Additionally, there have been concerns regarding the professionalism of certain staff members, with some caregivers exhibiting a lack of compassion and respect towards patients.
Summary
In summary, Mercy Health Home Care by Compassus in Lima, Ohio, offers a range of home health care services aimed at supporting patients in their homes. While the organization has a dedicated team providing essential services, feedback suggests that there are significant areas that require attention, particularly regarding staff professionalism and communication. Families considering this provider may want to weigh these factors in their decision-making process.
