Overview
House of G.R.A.C.E. Residential Services, LLC, located in Canton, Ohio, provides support for individuals with developmental disabilities, aging adults, and those requiring mental health or nursing assistance. Their mission emphasizes improving healthcare delivery and addressing health disparities through advocacy, care, and equality.
Services & Support
The agency offers various services, including homemaker and personal care, tailored to meet the needs of their clients. They are committed to ensuring that individuals have opportunities to achieve optimal living conditions and contribute positively to their overall health and well-being. House of G.R.A.C.E. is certified by the State of Ohio Department of Developmental Disabilities and approved by the State of Ohio Department of Medicaid, indicating compliance with state standards.
Care Approach & Staff
House of G.R.A.C.E. emphasizes a client-centered approach driven by their core values of advocacy and care. However, feedback from staff indicates significant issues with management and staff dynamics. Reports of unsanitary conditions, including bed bug infestations, have raised concerns about the overall environment and the quality of care provided. Some staff members have expressed dissatisfaction with management practices, citing a lack of support and poor communication.
Who They Serve
The agency serves individuals of all ages, focusing on those with intellectual and developmental disabilities, as well as aging adults in the Passport Program. They also support individuals with mental health disorders, aiming to provide comprehensive care tailored to diverse needs.
Room for Improvement
Multiple reviews highlight issues with management and staff relations, indicating that the agency may need to address internal communication and support structures. Concerns about cleanliness and the overall living conditions have also been noted, particularly regarding reports of bed bugs and inadequate supplies for maintaining hygiene.
What Families Say
Feedback from families and staff presents a mixed picture. While some appreciate the kindness and support shown by certain staff members, others have reported serious concerns about management practices and the quality of care. Experiences of unsanitary conditions and inconsistent care have led some to question the agency’s reliability and commitment to client dignity.
Summary
House of G.R.A.C.E. Residential Services, LLC in Canton, Ohio, aims to provide quality care for individuals with disabilities and aging adults. While their mission focuses on advocacy and equality, feedback reveals significant concerns regarding management, staff interactions, and overall cleanliness. Families considering this agency should weigh these factors carefully in their decision-making process.
