Overview
Hearty Hearts Home Health LLC, located in Cleveland, Ohio, provides home health care services to individuals needing assistance in their daily lives. The agency aims to support clients in maintaining their homes and ensuring their well-being.
Services & Support
The agency offers a variety of home health care services designed to assist clients with daily tasks. However, reviews indicate mixed experiences with the quality of care provided. Some clients appreciate the assistance, while others express concerns about the professionalism and competence of certain staff members.
Care Approach & Staff
The approach to care at Hearty Hearts Home Health LLC appears to vary among staff members. While some caregivers are described as friendly and supportive, others have been noted for unprofessional behavior, including a lack of respect for clients’ belongings and personal space. Clients have reported instances where aides did not adhere to their requests regarding the handling of personal items, leading to frustration.
Who They Serve
Hearty Hearts Home Health LLC serves a diverse clientele, including individuals with physical limitations who require assistance in maintaining their homes. The agency aims to cater to the needs of clients who may be dealing with various health challenges.
What Families Say
Feedback from families is varied. Some clients have expressed appreciation for the helpfulness of certain staff members, referring to them as almost family. However, there are significant concerns about the professionalism of some aides, with reports of unprofessional conduct and inadequate care. Instances of aides moving personal belongings without permission and not completing tasks as expected have been highlighted.
Room for Improvement
There are several areas where clients feel improvements could be made. Concerns have been raised about the consistency of staff training and the need for aides to respect clients’ personal spaces and belongings. Additionally, some families noted issues with communication and reliability regarding scheduled visits.
Summary
Hearty Hearts Home Health LLC in Cleveland, Ohio, offers home health care services with a focus on supporting clients in their daily lives. While some families have had positive experiences with attentive staff, others have reported challenges related to professionalism and care quality. Addressing these concerns could enhance the overall client experience and ensure that all clients receive the respectful and competent care they deserve.
