Overview
Heart To Heart Home Care Agency In New York | NHTD | Home Care Services New York | Caregivers In New York, located in Brooklyn, New York, Heart To Heart Home Care Agency In New York, located in Brooklyn, New York, provides a range of home health care services tailored to meet the needs of individuals and families. With a focus on compassion and personalized care, the agency aims to enhance the quality of life for clients while allowing them to maintain independence in their own homes. Their services include companionship, personal care, medication management, and specialized care for seniors and those facing health challenges.
Services & Support
Heart To Heart offers a comprehensive spectrum of health and social services across New York, including home care and behavioral health support. Their team is dedicated to providing 24/7 care, which gives clients and their families peace of mind. The agency also provides day habilitation programs for individuals with intellectual and developmental disabilities, as well as support services that promote safety and security for clients.
Care Approach & Staff
The agency emphasizes a personalized approach to care, with tailored plans designed to meet the unique needs of each individual. Staff members are often described as compassionate and patient, contributing to a supportive environment for both clients and trainees. The training programs for Personal Care Aides (PCAs) are noted for their thoroughness, with many trainees expressing appreciation for the quality of instruction and support received from the staff.
Who They Serve
Heart To Heart serves individuals of all ages, providing essential support for seniors and those facing various health challenges. Their services are designed to accommodate a wide range of needs, ensuring that clients receive the care they require in the comfort of their own homes.
What Families Say
Feedback from families highlights both positive experiences and concerns. Many clients have praised the personalized care plans and the compassionate support provided by caregivers. However, some reviews indicate issues with staff turnover and communication, leading to frustrations regarding service continuity. While some families have reported dependable service, others have expressed dissatisfaction with the agency’s responsiveness to complaints and the overall professionalism of the staff.
Room for Improvement
Several reviews note challenges related to communication and follow-up, particularly regarding orientation and staffing issues. Families have expressed concerns about the agency’s handling of complaints and the lack of consistent staffing, which can affect service reliability.
Summary
Heart To Heart Home Care Agency In New York strives to deliver compassionate and personalized home health care services in Brooklyn, New York. While many families appreciate the quality of care and support provided, there are noted areas for improvement in communication and staffing consistency. Overall, the agency’s commitment to enhancing the quality of life for clients remains a central focus.
