Overview
Haven Home Care, located in Fairlawn, Ohio, delivers professional home health care and in-home assistance to seniors and homebound patients. The company emphasizes compassionate care and aims to provide peace of mind for both clients and their families.
Services & Support
Haven Home Care offers a range of versatile and flexible services tailored to meet the unique needs of each client. Their home health care and in-home assistance services are designed to help individuals remain safely in the comfort of their own homes. A registered nurse conducts a thorough assessment of each client’s needs to create a customized care plan, ensuring that services are aligned with the client’s requirements.
Care Approach & Staff
The care approach at Haven is characterized by the principles of Compassion, Advocacy, Respect, Experience, and Sensitivity (C.A.R.E.S.). Staff members are generally described as patient-focused and compassionate, with a commitment to treating clients with dignity. However, experiences with aides can vary, with some families reporting concerns about the performance of certain staff members.
Who They Serve
Haven Home Care primarily serves senior adults and homebound patients in Ohio, aiming to provide them with the necessary support to maintain their independence and comfort at home.
What Families Say
Reviews highlight a mix of experiences with Haven Home Care. Many families commend the staff for their compassionate care and ability to explain health plans clearly. Clients have expressed gratitude for the support provided, noting that aides have been understanding and attentive to their loved ones’ needs. However, some families have reported negative experiences, particularly regarding the reliability and performance of certain aides, which has affected their overall satisfaction.
Room for Improvement
There have been multiple mentions of inconsistent aide performance, with some clients expressing dissatisfaction with the care provided by specific staff members. Concerns have been raised about the responsiveness of the company in addressing these issues. This indicates an area where improvements may be needed to enhance the overall quality of care.
Summary
Haven Home Care in Fairlawn, Ohio, offers a range of home health care services aimed at supporting seniors and homebound individuals. While many families appreciate the compassionate care and understanding provided by the staff, there are noted inconsistencies in aide performance that may require attention. Overall, Haven strives to create a supportive environment for clients and their families through customized care plans and dedicated service.
