Overview
First Care of New York, located in Bronx, New York, offers home health care services and training programs. While they provide education in patient care, experiences with their customer service and administrative processes have been mixed, as reflected in various reviews.
Services & Support
First Care of New York provides training programs for Personal Care Aides (PCA). Many participants have reported positive experiences with the training, highlighting the engaging and informative nature of the classes. The instructor, noted for her effectiveness, has received praise for her ability to convey important information clearly and thoroughly. However, there have been significant concerns regarding the quality of service provided to clients. Reviews indicate that families have faced challenges with communication and responsiveness from staff, particularly in managing care for their loved ones.
Care Approach & Staff
The training staff at First Care, particularly the instructor, has been described as knowledgeable and supportive, allowing students to gain valuable skills for their future roles in home care. Participants have expressed satisfaction with the hands-on training and the clarity of instruction provided. Conversely, the care coordination staff has faced criticism for their organization and communication skills. Some families reported difficulties in reaching the office and receiving timely support, which has led to frustrations regarding care schedules and the replacement of aides without prior notice.
Who They Serve
First Care of New York serves individuals in need of home health care, particularly through their PCA training program. The agency aims to equip caregivers with essential skills to support clients effectively.
Room for Improvement
Feedback indicates that First Care of New York could benefit from enhancing their customer service and administrative processes. Families have noted issues with unresponsive staff and a lack of organization in managing care cases, leading to delays and misunderstandings.
Summary
First Care of New York offers valuable training programs for aspiring personal care aides, with positive feedback on the educational experience provided by the instructor. However, the agency faces challenges in customer service and care coordination, which have impacted families’ experiences. Addressing these issues could enhance their overall service quality and client satisfaction.
