Overview
Celestial Care, located in Phoenix, Arizona, is a concierge private duty nursing company that has been serving the Valley since 1997. They specialize in providing both skilled nursing and certified nursing assistant (CNA) levels of care to patients in their homes. The agency focuses on delivering personalized and high-touch care, ensuring that clients receive the specific assistance they need.
Services & Support
Celestial Care offers a range of services designed to meet the diverse needs of their clients. Their offerings include skilled nursing services provided by registered nurses, as well as non-skilled services such as bathing, dressing, cooking, shopping, and cleaning. The agency emphasizes creating custom care plans tailored to each client’s requirements, which allows them to cater to individuals with advanced health conditions, helping them to remain at home rather than transitioning to hospice care.
Care Approach & Staff
The staff at Celestial Care is frequently described as compassionate and supportive. Families have noted the importance of regular updates and clear communication regarding their loved ones’ care. The agency prioritizes hiring quality caregivers and ensuring high job satisfaction among staff, which they believe contributes to better care for clients. This approach fosters a calm and supportive environment for both clients and their families.
What Families Say
Feedback from families has been mixed. While many appreciate the kindness and support provided by the staff during difficult times, some have expressed concerns about the company’s communication and follow-through. Specific comments highlighted issues with accountability and leadership, suggesting that there may be areas for improvement in operational effectiveness.
Room for Improvement
Some families have reported challenges regarding communication and accountability, indicating that there may be inconsistencies in how the agency manages client care and expectations. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Celestial Care provides a range of in-home nursing and caregiving services in Phoenix, Arizona. With a focus on personalized care and skilled nursing, they aim to support clients in maintaining their independence at home. While many families commend the compassionate nature of the staff, there are noted areas for improvement in communication and operational consistency. Overall, Celestial Care strives to deliver high-quality care tailored to the unique needs of each client.
