Overview
Addus HomeCare, located in Wintersville, Ohio, has been a provider of personal home care and support services for over 40 years. The organization emphasizes high-quality, cost-effective care that allows individuals to remain in their homes comfortably and confidently. Their caregivers aim to build meaningful relationships with clients while providing essential in-home assistance.
Services & Support
Addus HomeCare offers a range of services including in-home assistance with activities of daily living, skilled healthcare services, and comfort care for patients and their families. Their approach focuses on providing great care while paying attention to the unique needs of each client.
Care Approach & Staff
The caregivers at Addus HomeCare are described as engaged and compassionate, finding meaning in their work and in serving those in need. However, some reviews indicate challenges with the office staff, particularly regarding communication and reliability in service delivery.
Who They Serve
Addus HomeCare serves a diverse clientele, focusing on individuals who require assistance in their homes. They aim to support clients across various states, providing tailored care that meets the specific needs of each person.
Room for Improvement
Several reviews highlight concerns about the communication and responsiveness of the office staff. Clients have reported issues with the scheduling of aides, including lack of notification when aides could not make appointments. There are also allegations regarding billing practices and reported inaccuracies in service hours, which have raised concerns among clients and caregivers alike.
What Families Say
Feedback from families has been mixed, with some expressing satisfaction with the in-home services provided, particularly for cleaning and personal care. However, numerous complaints have been made regarding the office management and overall client care, with several reviewers advising against using their services due to perceived incompetence and lack of support.
Summary
Addus HomeCare provides a range of home health services in Wintersville, Ohio, with a mission to support individuals in remaining in their homes. While their caregivers are often praised for their compassion, the organization faces significant challenges with office communication and service reliability, leading to a variety of concerns among clients and caregivers. Families considering this provider may want to weigh the positive experiences against the reported issues.