Overview
A Helping Hand At Home, LLC, located in Steubenville, Ohio, provides compassionate, non-medical home care services aimed at helping seniors and adults with disabilities maintain their independence at home. Founded by Erin Dunburg, who has over 20 years of caregiving experience, the company emphasizes personalized care tailored to each client’s unique needs.
Services & Support
The services offered by A Helping Hand At Home include assistance with activities of daily living such as bathing, dressing, grooming, and meal preparation. They also provide companionship and transportation services. Their caregivers are trained and experienced, ensuring that clients receive respectful and professional support. Services can be scheduled for daily, overnight, or extended care.
Care Approach & Staff
A Helping Hand At Home prides itself on its compassionate approach to caregiving. The staff is described as friendly and professional, with a commitment to ensuring clients feel safe and cared for. Caregivers undergo background checks and drug screenings, and the company carries liability insurance for added peace of mind. Many families have noted the warmth and dedication of the team, often referring to them as a second family.
Who They Serve
The company primarily serves seniors and adults with disabilities who require assistance with daily activities to live independently at home. Families seeking quality in-home care for their loved ones often turn to A Helping Hand At Home to avoid the need for nursing home placements.
What Families Say
Reviews highlight the caring nature of the staff, with many families expressing gratitude for the support provided during challenging times. One family noted that the team became like family, emphasizing their warmth and professionalism. However, there have been mixed experiences, with some clients expressing dissatisfaction regarding specific caregivers and communication issues with management.
Room for Improvement
Some families have reported concerns regarding the performance of certain caregivers, mentioning instances where tasks were not completed as expected. Additionally, there are comments on the handling of complaints, indicating that communication could be improved.
Summary
A Helping Hand At Home, LLC offers a range of non-medical home care services in Steubenville, Ohio, with a focus on compassionate, personalized support. While many families appreciate the dedication and warmth of the staff, there are areas for improvement, particularly in caregiver performance and communication. Overall, the company aims to provide a supportive environment for clients and their families.
