Overview
Avir at Petal Hill, located in Tyler, Texas, specializes in providing recovery services between hospital and home. The facility offers short-term, long-term, and respite care services, aiming to deliver compassionate rehabilitative care in a welcoming, home-like environment.
Services & Support
Avir at Petal Hill provides a range of services, including short-term rehabilitation and long-term care. The in-house therapy team is dedicated to helping patients regain their highest level of activity and independence. The facility also offers respite care for families in need of temporary support.
Care Approach & Staff
The staff at Avir at Petal Hill is noted for their friendliness and attentiveness. Many reviews highlight the positive interactions between staff and residents, describing the team as caring and supportive. Despite some concerns raised about cleanliness and safety, there are commendations for the teamwork and professionalism exhibited by the staff, including the reception team.
Living Options & Amenities
The facility is described as clean and well-maintained, with spacious living areas. Visitors have commented on the inviting ambiance of the dining area, which contributes to the overall pleasant atmosphere of the community. However, some reviews suggest that more attention could be given to maintaining cleanliness in common areas.
Dining & Activities
Avir at Petal Hill offers dining options that have received mixed feedback. While some residents appreciate the quality of the food, there are suggestions for improvement in communication regarding meal choices. The facility provides various activities for residents, although some reviews indicate that there is room for enhancement in this area.
What Families Say
Families have expressed a range of experiences at Avir at Petal Hill. Many appreciate the caring nature of the staff and the positive environment fostered within the facility. However, there are significant concerns about safety and neglect in certain areas, particularly regarding adherence to care protocols. While some families report satisfaction with the care their loved ones receive, others have raised serious issues that need to be addressed.
Room for Improvement
Several reviews point to areas needing attention, particularly regarding cleanliness and safety protocols. Instances of neglect and lapses in care have been highlighted, suggesting that the facility may benefit from a thorough review of its practices and procedures to ensure resident safety and well-being.
Summary
Avir at Petal Hill is a facility in Tyler, Texas, that provides a range of care services, including rehabilitation and respite care. While many families appreciate the compassionate staff and positive atmosphere, there are notable concerns regarding safety and cleanliness that potential residents and their families should consider. Overall, the facility has strengths in its supportive staff and community feel, but improvements are needed in certain operational areas.
