Overview
Brookdale Lake Highlands, located in Dallas, Texas, is an assisted living and memory care community that aims to enhance the lives of its residents through meaningful connections and support. The community is designed to help seniors live well at all stages of life, offering a warm environment where residents can feel at home. Staff members are available 24/7 to assist with any emergencies and provide care tailored to individual needs.
Services & Support
Brookdale Lake Highlands offers a range of services including assisted living, memory care, and home health services. The community emphasizes daily support and wellness, ensuring that residents receive the care they need while maintaining independence. Families appreciate the personalized attention their loved ones receive, with many noting the strong relationships formed between staff and residents.
Care Approach & Staff
The staff at Brookdale Lake Highlands is frequently described as caring, compassionate, and dedicated. Residents and their families have expressed gratitude for the hard work and kindness of the team, which includes an executive director with a medical background who is noted for her leadership. The nursing and support staff are recognized for their commitment to providing a safe and engaging environment for residents.
Who They Serve
Brookdale Lake Highlands serves seniors requiring assistance with daily activities, as well as those with Alzheimer’s and dementia. The community is designed to cater to the needs of a diverse range of residents, fostering a sense of family among them. Many families report that their loved ones feel comfortable and at home in the community.
Living Options & Amenities
The community features a one-level layout that is clean and spacious, decorated to create a welcoming atmosphere. Residents can enjoy a variety of activities that promote engagement and socialization. Families have noted that pets are also welcome, adding to the homely feel of the environment.
What Families Say
Families have shared mixed experiences at Brookdale Lake Highlands. Many express satisfaction with the care provided, highlighting the positive interactions between staff and residents. However, some reviews mention concerns regarding staffing levels and organization, indicating that while many residents are happy, there are areas that could benefit from improvement. Overall, the community is described as a place where residents can feel loved and supported.
Room for Improvement
Some families have raised concerns about staffing shortages and organizational issues within the community. These factors have led to mixed feelings about the overall experience, with some expressing regret over their choice. Improvements in these areas could enhance the quality of care and resident satisfaction.
Summary
Brookdale Lake Highlands strives to provide a supportive and engaging environment for seniors in Dallas, Texas. With a focus on personalized care and community, many families report positive experiences, although concerns about staffing and organization have been noted. The community aims to be a place where residents can thrive and feel at home, making it a consideration for families seeking care for their loved ones.
