Overview
Highlands Health and Rehabilitation Center, located in Memphis, Tennessee, is a skilled nursing facility dedicated to providing comprehensive care for individuals in need of long-term and short-term support. The center is situated in the East Buntyn Neighborhood, conveniently positioned between the University of Memphis and the Memphis Country Club. With a focus on enriching the lives of residents and their families, Highlands Health and Rehabilitation Center offers specialized healthcare and rehabilitation services tailored to meet diverse care needs.
Services & Support
Highlands Health and Rehabilitation Center provides a range of services, including skilled nursing, rehabilitation, memory care, and long-term care. The facility is equipped to support individuals requiring 24-hour skilled nursing or transitional care following surgery or illness. The staff is noted for their commitment to compassionate care, with many reviews highlighting the dedication and professionalism of the team.
Care Approach & Staff
The care approach at Highlands emphasizes understanding and compassion. Families have praised the staff for their efforts to tailor treatment plans to meet the specific needs of residents. However, there are mixed reviews regarding staff responsiveness, particularly during night shifts, with some families expressing concerns about neglect and the need for improved staff attentiveness.
Who They Serve
Highlands Health and Rehabilitation Center serves a diverse population, including individuals in need of skilled nursing care, rehabilitation services, and memory care. The facility is designed to accommodate those requiring assistance due to disabilities or health challenges, ensuring a supportive environment for all residents.
Location & Access
Situated in a desirable area of Memphis, the facility is easily accessible for families visiting their loved ones. The surrounding neighborhood provides a pleasant atmosphere, contributing to the overall experience of residents and their visitors.
What Families Say
Families have shared a variety of experiences at Highlands Health and Rehabilitation Center. Many express gratitude for the compassionate care their loved ones received, noting the warmth and kindness of the staff. However, some reviews indicate concerns about staff availability and the quality of food provided. Despite these challenges, several families recommend the center for its supportive environment and the genuine care exhibited by certain staff members.
Room for Improvement
While many families appreciate the care provided, there are recurring concerns regarding staff responsiveness, particularly during certain shifts. Some reviews highlight experiences of neglect, with reports of delays in assistance and inadequate attention to residents’ needs. Addressing these issues could enhance the overall quality of care at Highlands Health and Rehabilitation Center.
Summary
Highlands Health and Rehabilitation Center is committed to providing quality care in a supportive environment. With a focus on compassionate service and tailored care plans, the facility strives to meet the diverse needs of its residents. While there are areas for improvement, particularly in staff responsiveness, many families have found comfort in the care their loved ones receive, making it a recommended option for skilled nursing and rehabilitation services in Memphis.
