Overview
Allen Morgan Health Center, located in Memphis, Tennessee, is a part of Trezevant Manor, a retirement community that offers a blend of modern charm and traditional southern style. This facility provides various levels of care, including hospice, assisted living, independent living, and rehabilitation services. While it has received praise for its pleasant surroundings and some dedicated staff, experiences vary significantly among residents and their families.
Services & Support
Allen Morgan Health Center offers a range of services tailored to meet the needs of its residents, including hospice care, rehabilitation, and assistance with daily living activities. However, feedback from families indicates that while some staff members are caring and professional, others may not meet the expected standards of care, which can lead to inconsistent experiences for residents.
Care Approach & Staff
The facility’s care approach is intended to be supportive and compassionate, with many staff members recognized for their dedication. However, there are concerning reports about certain caregivers who display unprofessional behavior, such as using their phones during shifts and showing a lack of engagement with residents. This has raised issues about the overall leadership and training of staff, as some families feel that the quality of care is not consistently upheld.
Who They Serve
Allen Morgan serves a diverse population of elderly residents, including those in need of rehabilitation and those requiring assistance with daily living. Family members have expressed concerns about the treatment of their loved ones, noting that some staff members may intimidate or neglect residents, particularly when family visits are limited.
Room for Improvement
Feedback indicates that there are areas needing attention, particularly regarding the training and professionalism of some staff members. Reports of unclean living conditions and a lack of responsiveness to residents’ needs highlight the necessity for improved oversight and support from leadership. Families have emphasized the importance of ensuring that all caregivers are committed to providing compassionate and attentive care.
Summary
Overall, Allen Morgan Health Center offers a range of services within a welcoming environment, but experiences can vary widely. While some residents and their families have reported positive interactions and care, others have raised significant concerns about staff professionalism and the quality of care. Families considering this facility should weigh these factors carefully and may benefit from visiting to assess the environment and care firsthand.
