Overview
AHC Bright Glade, located in Memphis, Tennessee, is a senior care facility that has recently undergone a name change to Shelby Oaks Post Acute. The facility offers rehabilitation services and emphasizes a supportive environment for residents.
Services & Support
The facility provides rehabilitation services aimed at helping residents recover from various health issues. Additionally, social worker support is available to assist families in navigating care options and addressing concerns. However, there have been notable issues with communication and coordination, as several families reported difficulties in scheduling meetings and receiving timely updates.
Care Approach & Staff
While some reviews highlight the dedication of the staff, mentioning that they work hard to maintain a clean and orderly environment, there are significant concerns regarding staff responsiveness. Families have expressed frustration over long wait times when trying to contact the facility and difficulties in reaching nursing staff for updates on their loved ones’ care.
Who They Serve
AHC Bright Glade serves a diverse population of seniors, including those requiring rehabilitation following medical procedures or injuries. The facility aims to provide a respectful and caring environment, although experiences can vary widely among residents and their families.
Room for Improvement
Several reviews indicate a need for improvement in communication and staff availability. Families have reported unprofessional interactions, missed meetings, and inadequate follow-up on care plans. Additionally, concerns about understaffing and the quality of care provided to residents have been raised, suggesting that the facility may need to enhance its operational protocols.
Summary
AHC Bright Glade, now known as Shelby Oaks Post Acute, offers rehabilitation and social worker support in Memphis, Tennessee. While some families have reported positive experiences with the care provided, there are significant concerns regarding communication and staff responsiveness that potential residents and their families should consider.
