Overview
Maxim Healthcare Portland, OR Regional Office, located in Portland, Oregon, has been providing home healthcare services for over 35 years. The agency focuses on enhancing the quality of life for individuals with chronic and acute conditions through a range of services, including private duty nursing and personal care. Their mission is to empower clients to live with dignity and independence.
Services & Support
Maxim Healthcare offers a variety of home healthcare services tailored to meet individual needs. These services include private duty nursing, personal care, and behavioral support. The agency emphasizes communication and collaboration between staff, nurses, and clients to ensure a good match and satisfaction with the care provided.
Care Approach & Staff
The staff at Maxim Healthcare is often described as compassionate and professional. Many nurses report positive experiences with their recruiters, noting that they are accommodating and responsive to requests. However, some reviews highlight concerns about communication issues, particularly regarding payroll and scheduling. While some staff members are praised for their support and helpfulness, there are also reports of unprofessional behavior and inadequate responses to serious concerns.
Who They Serve
Maxim Healthcare serves a diverse clientele, including individuals with chronic health conditions and those requiring specialized care. The agency has a strong focus on accommodating the unique needs of clients and has many long-term relationships with families who rely on their services.
Scheduling & Availability
Scheduling is reported to be straightforward, with many nurses expressing satisfaction with the ease of picking shifts and taking time off as needed. However, some reviews indicate that communication about available positions and shifts can be inconsistent, which may lead to frustration among staff and clients.
Insurance & Billing
Concerns about billing and payroll have been noted by some staff members, with reports of delayed or missing checks. These issues have led to dissatisfaction among employees regarding the agency’s handling of financial matters.
What Families Say
Feedback from families and employees is mixed. While some express gratitude for the support and care received, others voice significant concerns about professionalism and communication. Experiences vary widely, with some praising the agency’s responsiveness and others warning about potential issues, particularly regarding care for medically fragile clients.
Room for Improvement
Several reviewers have pointed out areas needing improvement, particularly in communication and payroll processes. Instances of unprofessional behavior and lack of follow-through on serious concerns have also been highlighted. These issues suggest that while there are positive aspects of the agency, there are critical areas that require attention to enhance overall client and staff satisfaction.
Summary
Maxim Healthcare Portland, OR Regional Office provides a range of home healthcare services aimed at improving the quality of life for clients. While many staff members appreciate the support from recruiters and the flexibility in scheduling, there are notable concerns regarding communication and billing practices. Families considering this agency should weigh the positive experiences against the reported challenges to make an informed decision.
