Overview
Adventist Health Home Care & Hospice Services, located in Portland, Oregon, provides quality home health care to patients in the comfort of their own homes. The organization is dedicated to supporting individuals facing serious illnesses or recovering from surgery, with a focus on dignity, privacy, and well-being. Their staff develops individualized care plans based on physician orders to effectively manage patient care.
Services & Support
Adventist Health offers a range of services, including physical therapy, occupational therapy, and nursing care. Their home health care is designed to accommodate the unique needs of each patient, ensuring that they receive comprehensive support during their recovery process. The team is available around the clock, including weekends and holidays, to address the needs of home-bound patients.
Care Approach & Staff
The care approach at Adventist Health emphasizes compassion and professionalism. Many families have praised the staff for their dedication and ability to create effective care plans. Therapists and nurses are described as patient and competent, contributing significantly to the recovery and independence of their patients. However, some reviews indicate challenges with scheduling and communication, which may affect the overall experience.
Who They Serve
Adventist Health primarily serves home-bound patients in the greater Portland area, including individuals recovering from surgery or those facing serious health challenges. The services are tailored to meet the diverse health needs of each patient, with a strong emphasis on personalized care.
What Families Say
Feedback from families highlights a mix of experiences. Many have expressed gratitude for the compassionate care received, noting significant improvements in mobility and healing. For instance, one patient shared their progress in becoming more independent with the help of the therapy team. Conversely, there are concerns regarding the scheduling process and communication, with some families reporting issues with rude interactions and unmet expectations for care visits.
Room for Improvement
Several reviews indicate that there is room for improvement in the areas of scheduling and customer service. Some families experienced delays and inconsistencies in the timing of care visits, while others noted difficulties with communication from staff. Addressing these concerns could enhance the overall experience for patients and their families.
Summary
Adventist Health Home Care & Hospice Services offers a valuable resource for home-bound patients in Portland, Oregon, with a focus on compassionate care and personalized support. While many families appreciate the quality of care provided, they also highlight areas for improvement, particularly in scheduling and communication. Overall, the organization plays an important role in helping patients recover in the comfort of their own homes.
