Overview
Emerald Care Center Southwest, located in Oklahoma City, Oklahoma, is dedicated to providing skilled nursing and rehabilitation services in a post-acute setting. The facility aims to deliver exceptional clinical care in a supportive environment, emphasizing the importance of personalized attention from experienced healthcare professionals.
Services & Support
Emerald Care Center Southwest offers a range of services including skilled nursing, rehabilitation, and occupational therapy. The facility is designed to support individuals recovering from various medical conditions such as joint replacement surgery, strokes, and other illnesses. Continuous specialized medical attention is available 24/7, with a physician present throughout the week and on-call during weekends.
Care Approach & Staff
The staff at Emerald Care Center is described as dedicated and compassionate, with some employees having decades of experience. However, reviews indicate mixed experiences regarding the quality of care provided. While some residents and families appreciated the efforts of the nursing and therapy staff, others reported significant concerns about the administration and overall management of care, particularly regarding timely assistance and cleanliness.
Who They Serve
The facility serves both short-term rehabilitation patients and long-term nursing residents. It aims to cater to individuals needing recovery support after hospital stays or ongoing medical care.
Living Options & Amenities
Emerald Care Center provides spacious private rooms and offers amenities such as gourmet dining with personalized menus and beautiful patio areas for outdoor enjoyment. However, there are concerns about the cleanliness and maintenance of the facility, as some reviews highlighted issues with the environment and furnishings.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones received, highlighting the kindness of the nursing staff and the supportive environment created among residents. Conversely, numerous reviews raise serious concerns about neglect, including delays in assistance and inadequate wound care for residents. Reports of unsanitary conditions and insufficient staff responsiveness have led some families to strongly advise against choosing this facility.
Room for Improvement
There are significant areas for improvement noted by families, particularly regarding staff responsiveness and the overall cleanliness of the facility. Reports of residents being left in soiled conditions for extended periods and a lack of effective communication from administration highlight the need for better management and care practices.
Summary
Emerald Care Center Southwest in Oklahoma City aims to provide high-quality rehabilitation and skilled nursing care. While some families have had positive experiences with the staff and therapy services, many others have expressed serious concerns about the level of care, cleanliness, and management practices. Families considering this facility should weigh these factors carefully based on the varied feedback.
