Overview
Cedar Hill Healthcare & Rehabilitation, located in Zanesville, Ohio, provides a range of services including skilled nursing, assisted living, and rehabilitation. The facility aims to create a family-focused environment, claiming to treat residents like their own family. However, reviews indicate a mixed experience for residents and their families.
Services & Support
Cedar Hill offers various levels of care such as skilled nursing, assisted living, and rehabilitation services. Despite this, many reviews highlight significant issues with the quality of care and the responsiveness of staff, particularly in urgent situations.
Dining & Activities
The dining experience at Cedar Hill has received considerable criticism. Many residents have described the food as unappetizing and poorly prepared, with specific complaints about meals being cold and unpalatable. The activities provided are also noted to be minimal, leading to dissatisfaction among residents who seek more engagement.
Care Approach & Staff
While some reviews mention that certain staff members are friendly and engaging, there are numerous accounts of unprofessional behavior and a lack of responsiveness from the majority of the staff. Concerns have been raised regarding the time it takes for nurses to respond to call lights, which can exceed 20 minutes, reflecting a potential issue with staff availability and attentiveness.
What Families Say
Feedback from families is polarized. Some express satisfaction with the care provided to their loved ones, noting that staff occasionally follow up on missed calls, indicating a level of concern for residents’ well-being. Conversely, many families report severe dissatisfaction, describing the facility as poorly managed and recommending that others seek alternatives.
Room for Improvement
Several reviews highlight critical areas for improvement at Cedar Hill, including the quality of food, responsiveness of staff, and overall management of the facility. Many families have noted that the facility does not meet their expectations for care and service.
Summary
Cedar Hill Healthcare & Rehabilitation in Zanesville, Ohio, offers a range of services, but experiences reported by families suggest significant challenges in care quality and staff responsiveness. While there are positive interactions noted, the overall sentiment leans towards dissatisfaction, particularly regarding dining and engagement activities. Families considering this facility may want to weigh these factors carefully.
